Support desk for international exchange programs
Hanover Lighthouse the centralized platform for raising, tracking, and resolving participant queries. Support your admins and participants with structured ticketing, faster response times, and Department of State compliance tracking.
What you get
The software handles tickets, email integration, custom workflows, and basic AI prioritization. Setup takes an hour.
Email Integration (Email to Ticket)
Incoming emails become tickets automatically. No more lost messages.
Mobile-Friendly Interface for Admins
Manage tickets on the go with our fully responsive admin interface. Handle urgent participant issues from anywhere, anytime.
Custom Statuses & Ticket Types
Configure ticket types that match your programs, visa applications, housing requests, orientation queries, and more.
AI-Powered Tools
Prioritisation, sentiment analysis, and suggested response generation.
Custom assignment rules
Tickets are automatically assigned to the appropriate admin based on catergorization.
Custom Templates & Dynamic Fields
Create custom templates with dynamic fields to speed up response times for your team
Powerful Features, Simple Experience
Easy to navigate Dashboard panel allowing users to quickly assess key ticket information and metrics.
Instant visibility
into priorities, workload, and ticket status
Clear performance metrics
to track trends and bottlenecks
Actionable insights
to support faster, better decisions
Built for exchange organizations
A centralized platform with structured ticketing, faster response times, and exchange-specific features out of the box.
Predictable pricing at $20/user
Simple monthly pricing with no per-contact fees, no seat limits, and no surprise charges. Get all the core support desk features you need without enterprise software costs.
Monthly cost for 5 person team $100/monthNo hidden fees & No seat limits
Set up in a few hours, not weeks or months
Easy to configure, with step by step guides, so you're up and running within a few hours. Allowing your team to immediately see the benefits.
Typical Implementation 1-2 days
Replaces multiple tools
One place for all participant queries, employer communications, and partner requests. Email integration means no more lost messages in shared inboxes.
Team learns it fast
Your support staff will be handling tickets within a day. The interface is simple enough that you won't need extensive training sessions.
Frequently Asked Questions
What is included in the free trial?
All 14-day free trials include full access to all Lighthouse features.
Do you offer discounts for annual billing?
Yes! Save 15% by choosing annual billing. For example, 5 users would cost $100/month ($1,200/year) or $1,020 when billed annually.
Is there a setup fee?
No setup fees, ever. We believe in transparent pricing. What you see is what you pay.