From email to issue-closed: a unified platform that captures, prioritises and resolves support tickets with smart automation and reporting, so your international-exchange operations stay seamless and stress-free
Hanover Lighthouse is a scalable and intuitive support desk solution designed specifically for organisations in the international exchange industry. Built on Hanover’s trusted framework, Lighthouse simplifies issue reporting and resolution while reducing barriers to adoption.
Lighthouse Key Features
Email-to-ticket Conversion
Automatically turn support emails into trackable tickets.
Support Desk Dashboard & Metrics
Monitor team performance and identify trends.
AI-Powered Tools
Prioritisation, sentiment analysis, and suggested response generation.
Mobile-Friendly Interface
Manage and track issues on-the-go.
Custom Assignment Rules
Route tickets to the right person at the right time.
Scalable Architecture
Standalone solution with future upgrade potential to full Hanover CRM.
Pricing