At Hanover CRM, we understand that effective CRM implementation and ongoing support are crucial to maximising value. That’s why we offer a range of additional services tailored to help you succeed from day one and beyond.

Whether you’re just starting with Hanover CRM or looking to expand your current capabilities, our onboarding packages and retainer hour options offer the support needed for continuous success.

Complimentary benefits


● Access to the Knowledge Base and Chatbot● Email Support from our customer service team● A One 1-hour training session after the first 7 days of your free trial● Up to 3 optional check in calls with your Community Manager* ● Step by step onboarding videos
*For Sponsors we offer an additional check in call





Package Benefits

Unlock the full potential of your Hanover CRM with our onboarding packages, designed for first-time Hanover users who would benefit from a structured onboarding approach. Our expert team will guide you through a seamless setup process, sharing best practices tailored specifically to your business needs.
Investing in our onboarding package means you’ll not only hit the ground running with your Hanover instance, but also build a strong foundation for lasting success. It will allow your team to maximise the system's potential, leading to improved customer satisfaction and business success.


What you can expect

●  Faster Onboarding: Your team quickly transitions to Hanover CRM, minimising disruption to operations.● Personalised Guidance: Enjoy one-on-one support as we help you navigate your new CRM, ensuring you’re set up for success from day one.● Best Practices: Learn insider tips and strategies that top users employ to maximise efficiency and effectiveness within the system.● Tailored Recommendations: Get customised advice on how to leverage Hanover CRM’s features to meet your unique business goals and enhance your community engagement● Increased Confidence: Comprehensive training ensures your team navigates the system confidently and effectively.

Onboarding Packages

Here is a list of our Hanover CRM onboarding packages, with different packages suitable for different businesses.

Basic

$6,950

    Access to Self-Service Resources in our Hanover CRM Knowledge Base
    Email support from our customer service team
    Weekly onboarding meetings with a member of the Hanover CRM support team for 4 weeks.
    Creation of organisation-specific training materials that can be leveraged to onboard additional admins at a future date
    In collaboration with your Hanover CRM champions, initial Hanover CRM setup including branding, Program applications, Host/Partner applications, system automations, content customisation and more.

Pro

$9,950

    Everything in Basic, Plus:
    Development of a customised Roll Out /OnboardingPlan with your business objectives and preferred timeline in mind
    Creation of organisation-specific, branded training materials for your Partner & Host organisations
    Additional monthly check ins beyond onboarding period for 6 months to advise on transition issues and change management
    Extensive Hanover CRM setup including contracts, SMS, references, Monitoring, Evaluations, Mailchimp integration, and more.

Premier

Price upon request

    Everything in Pro, Plus:
    Data Migration assistance from a legacy system
    Extended hands-on support period
    Virtual or in-person group onboarding sessions with administrators
    Development of Standard Operating Procedures and custom onboarding videos for your team
    Extended priority bug resolution and customer support



Development Retainer

Having a retainer with Hanover CRM means establishing an ongoing agreement where our development team provides a set amount of time and expertise each month to maintain, update, and improve your Hanover instance. This arrangement ensures that your Hanover instance adheres to your business processes and enables you to customise your Hanover CRM beyond the typical functionality offered. 

Typical items requested:

    Development of small feature enhancements you may require
    Expedite the resolution of low priority system issues
    Post development issues that are categorised as tech debt
    Additional onboarding support



The retainer recommended to support your initial setup and system implementation would be a minimum 10 hour/month retainer for 6 months, at which point we can reassess your needs to determine the best approach for an ongoing retainer.
The retainer is charged at a rate of $125/hour.