At Hanover CRM, we understand that effective CRM implementation and ongoing support are crucial to maximising value. That’s why we offer a range of additional services tailored to help you succeed from day one and beyond.
Whether you’re just starting with Hanover CRM or looking to expand your current capabilities, our onboarding packages and retainer hour options offer the support needed for continuous success.
Complimentary benefits
● Access to the Knowledge Base and Chatbot● Email Support from our customer service team● A One 1-hour training session after the first 7 days of your free trial● Up to 3 optional check in calls with your Community Manager* ● Step by step onboarding videos
*For Sponsors we offer an additional check in call
Package Benefits
Unlock the full potential of your Hanover CRM with our onboarding packages, designed for first-time Hanover users who would benefit from a structured onboarding approach. Our expert team will guide you through a seamless setup process, sharing best practices tailored specifically to your business needs.
Investing in our onboarding package means you’ll not only hit the ground running with your Hanover instance, but also build a strong foundation for lasting success. It will allow your team to maximise the system's potential, leading to improved customer satisfaction and business success.
What you can expect
● Faster Onboarding: Your team quickly transitions to Hanover CRM, minimising disruption to operations.● Personalised Guidance: Enjoy one-on-one support as we help you navigate your new CRM, ensuring you’re set up for success from day one.● Best Practices: Learn insider tips and strategies that top users employ to maximise efficiency and effectiveness within the system.● Tailored Recommendations: Get customised advice on how to leverage Hanover CRM’s features to meet your unique business goals and enhance your community engagement● Increased Confidence: Comprehensive training ensures your team navigates the system confidently and effectively.
Development Retainer
Having a retainer with Hanover CRM means establishing an ongoing agreement where our development team provides a set amount of time and expertise each month to maintain, update, and improve your Hanover instance. This arrangement ensures that your Hanover instance adheres to your business processes and enables you to customise your Hanover CRM beyond the typical functionality offered.
Typical items requested:
The retainer recommended to support your initial setup and system implementation would be a minimum 10 hour/month retainer for 6 months, at which point we can reassess your needs to determine the best approach for an ongoing retainer.
The retainer is charged at a rate of $120/hour, which equates to $1200/month.